Does the ai any security checks? Like verifying that a mail is not faked?
Hi Bernhard!
The complaint agent (I guess that’s the context of your question) never replies directly to the sender of the email. Instead, it uses information like the order or customer reference to retrieve the correct customer data - such as email address - from our internal database. This significantly reduces the risk of someone inquiring about an invoice or order that doesn’t belong to them.
Additionally, the platform will soon include guardrail functionality to support further security checks and validations.
Regards,
Łukasz