# How do you handle support?

**URL:** <https://community.emporix.io/t/how-do-you-handle-support/111>\
**Category:** Onboarding to Emporix\
**Created:** [January 21, 2025, 6:21pm UTC](https://community.emporix.io/t/how-do-you-handle-support/111 "2025-01-21T18:21:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![lwisniak](https://yyz1.discourse-cdn.com/flex007/user_avatar/community.emporix.io/lwisniak/32/112_2.png) [@lwisniak](https://community.emporix.io/u/lwisniak)\
**Post date:** [January 21, 2025, 6:21pm UTC](https://community.emporix.io/t/how-do-you-handle-support/111/1 "2025-01-21T18:21:13Z")

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Do you have a ticketing system to handle support cases?

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**Author:** ![AngelikaMarszalek](https://yyz1.discourse-cdn.com/flex007/user_avatar/community.emporix.io/angelikamarszalek/32/134_2.png) [@AngelikaMarszalek](https://community.emporix.io/u/AngelikaMarszalek)\
**Post date:** [January 23, 2025, 9:38am UTC](https://community.emporix.io/t/how-do-you-handle-support/111/2 "2025-01-23T09:38:59Z")

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Hi,

Emporix manages information requests such as questions and complaints through an integrated third-party ticketing system, such as Zendesk: [Emporix Connect for Support App Integration with Zendesk Support](https://www.zendesk.de/marketplace/apps/support/1071457/emporix-connect-for-support/) or any other similar system.